Service Coordinator II
About The Position
The Demand Response Control Center Service Coordinator II reports directly to the Supervisor, Demand Response Control Center. This position is responsible for demand response service delivery to include ADA Paratransit MetroAccess service, and on- demand Pick-Up services to ensure operations are on-time, safe, productive, and efficient for over 200 vehicles in peak service, serving over 2,400 daily passenger trips. The position requires rapid schedule and trip data review to make sound decisions on routing, responding to vehicle operators on the road, customer inquiries. The position must be able to perform the job duties of the Demand Response Control Center Service Coordinator I position.
Requirements
- Ability to perform the job duties of the Demand Response Control Center Service Coordinator I position.
Responsibilities
- Demand response service delivery including ADA Paratransit MetroAccess service, and on-demand Pick-Up services.
- Ensure operations are on-time, safe, productive, and efficient for over 200 vehicles in peak service, serving over 2,400 daily passenger trips.
- Rapid schedule and trip data review to make sound decisions on routing.
- Respond to vehicle operators on the road.
- Respond to customer inquiries.
- Perform the job duties of the Demand Response Control Center Service Coordinator I position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
