Service Coordinator II/Digital Equity Coordinator

Family Service•San Antonio, TX

8d•$18 - $21•Onsite

About The Position

The Service Coordinator II manages the delivery of services to maximize community impact and is responsible for developing and maintaining collaborative relationships, supervising staff and contractual team members and volunteers, collecting client and service activity data and inputting client and service activity data while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. The Service Coordinator II is also responsible for: assisting with writing proposals for program, developing and forecasting budget, managing budget, attending monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services; managing and maintaining training files, training registration, trainer packets, processing of checks/money orders for return/deposit, processing of check requests for program materials and supplies, and other financial paperwork. This role involves training youth, staff, community partners, and stakeholders on various digital equity initiatives, handling a high volume of projects and communications with a large number of individuals from multiple organizations. The coordinator will facilitate soft skill building and college/career readiness programming for teens, serve as a resource for families, and develop youth leadership opportunities. Responsibilities include monthly reporting and attending group calls for various councils and community groups related to youth development programming and digital skills within San Antonio, tracking reporting data, and submitting reports on a timely basis. Experience recruiting and maintaining retention for youth and participants in educational programming, especially those growing up within the Digital Divide, is crucial. The role also includes conducting mentor outreach, recruiting mentors, building partnerships with local sources of mentors, ensuring proper mentor screening and review, providing orientation, ongoing training, and support to mentors, and facilitating positive endings to mentoring relationships. A key aspect is creating a youth-centered, trauma-informed safe space, identifying the needs of youth and families, and providing assistance and resources. The position requires travel to out-of-state conferences for professional development and representing Family Service in local monthly meetings to share best practices, resources, and participate in networking opportunities as part of The Clubhouse Network in partnership with the Best Buy Teen Tech Center.

Requirements

Legal and Regulatory Application and Assessment: Ability to understand and explain the regulatory and administrative environment in which the organization functions.
Communication Skills: Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
Collaboration: The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.
Accountability: The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the long-term success and viability of the organization.
Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.
Associates degree and four (4) years’ experience or High school diploma/GED and eight (8) years’ experience in education, health, social work, or other related human service field, required.
2+ years of experience in youth services, especially youth development with the support of adult mentors.
State of Texas vehicle operator’s license and proof of liability insurance.
Ability to drive agency vans to transport youth for field trips.

Nice To Haves

Bachelors of Science or Arts degree preferred and two (2) years’ experience.
3+ years of direct experience in youth services.
Open to learning new types of technology to promote continuous learning alongside youth and team members.
Experience with technology not required.
Experience recruiting long-term mentors and providing them with mentor onboarding and training; ability to sustain and maintain a strong mentorship program for youth.
Ability to be flexible, accountable, reliable, work independently, and serve as a strong support system for youth and team members within the Best Buy Teen Tech Center.
Ability to work as a team player and be part of a youth serving team dynamic in supporting each other while reaching for personal and professional goal.

Responsibilities

Manage the delivery of services to maximize community impact.
Develop and maintain collaborative relationships.
Supervise staff and contractual team members and volunteers.
Collect client and service activity data and input client and service activity data.
Ensure services provided are in alignment with the Social Determinants of Health through a trauma informed care lens.
Assist with writing proposals for program.
Develop and forecast budget.
Manage budget.
Attend monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services.
Manage and maintain training files, training registration, trainer packets.
Process checks/money orders for return/deposit.
Process check requests for program materials and supplies, and other financial paperwork.
Train youth, staff, community partners, and stakeholders on various digital equity initiatives.
Handle high volume of projects and communications with large number of individuals from multiple organizations.
Facilitate soft skill building and college/career readiness programming for teens.
Serve as a resource on college and career readiness for families.
Develop and enhance youth leadership opportunities.
Cultivate partnerships with community partners and invite guest speakers, or organizations to give workshops, set up field trips.
Monthly reporting and attending group calls for various councils and community groups related to youth development programming and digital skills within San Antonio.
Track reporting data and submit reports on timely basis.
Recruit and maintain retention for youth and participants to various youth educational programming with target populations growing up within the Digital Divide.
Conduct mentor outreach, recruit mentors, and build partnerships with local sources of mentors (i.e. colleges, local businesses, community partners, etc.).
Ensure proper mentor screening and candidate review, provide orientation, ongoing training, and support to mentors, and facilitate positive endings to mentoring relationships.
Create a culture within a safe space that is youth centered with direct service that is trauma-informed care.
Identify the needs of youth and parents/guardians/families and provide them with assistance and various resources.
Travel to various conferences out of state as part of The Clubhouse Network and Best Buy’s professional development training.
Represent Family Service during local monthly meetings to share best practices, resources, and participate in networking opportunities as part of The Clubhouse Network in partnership with the Best Buy Teen Tech Center.