Service Coordinator I - Dauphin County
About The Position
Service Coordination Unlimited is seeking a compassionate and dedicated Service Coordinator I to help participants achieve person-centered goals and live as independently as possible. The position involves assessing, identifying, securing, and monitoring services according to each participant’s needs; responding to participants through various communication methods; and meeting compliance requirements and timeframes for assessments, service plans, visits, calls, and incident reporting. The coordinator documents visits and contacts in required systems, provides training and support to participants and consumer employees managing direct care services, maintains internal databases, and assists participants in accessing accessibility adaptations, specialized medical equipment, non-medical transportation, and other services. The role requires travel throughout Dauphin County and surrounding areas.
Requirements
- Bachelor’s degree, required; a degree in social work, psychology, or a related field is preferred. Alternatively, at least three years of experience in a social service or healthcare-related setting is required.
- Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
- Proficiency using computer systems and technology relevant to the role.
- Ability to reach, stretch, stoop, sit, walk, and stand, and to lift up to 20 pounds independently.
- Valid driver’s license and dependable transportation.
- Ability to travel throughout Dauphin County and surrounding counties.
Nice To Haves
- Practicum experience.
- Experience working with people with disabilities or seniors.
- At least one year of LTSS, service coordination, or case management experience.
Responsibilities
- Assess, identify, secure, and monitor services for program participants based on their individual needs.
- Respond to participant needs through various communication methods and remain attentive to their requirements.
- Meet compliance standards and timeframes for assessments, service plans, visits, calls, and incident reporting.
- Document each visit and contact in a detailed, person-centered manner in all required systems.
- Provide training and support to participants and consumer employees in managing direct care services.
- Maintain and use internal databases to track participant information and encounters.
- Help participants obtain accessibility adaptations, specialized medical equipment, non-medical transportation, and other services.
- Demonstrate company values consistently in interactions and duties.
Benefits
- Sign-on bonus available.
- Comprehensive benefits package.
- Opportunities for continuous learning and career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
