Service Coordinator I (Pittsburgh)

UPMC • Pittsburgh, PA

12d • Hybrid

About The Position

UPMC Western Behavioral Health is hiring Service Coordinators in the Pittsburgh area. The Service Coordinator connects clients with community resources and coordinates mental health services as part of a treatment team. The role uses a hybrid work model for administrative tasks, which may be completed at home or in the office, with minimal need to visit the office. Most work takes place in the community, meeting with clients in their homes or other agreed-upon locations.

The regular schedule is 8:30 AM to 5:00 PM, with occasional evening hours depending on client availability. After six months of employment, flexible scheduling is available, including the option to work four ten-hour shifts. Mileage and parking reimbursement are provided. The position offers a $3,000 sign-on bonus in exchange for an 18-month work commitment. Employees must use at least 55% of their time in direct service and participate in on-call service. In the course of their duties, they may be in rooms where medications are stored or transport medications between departments when transporting patients.

Requirements

• Bachelor’s degree in a Human Services field such as Social Work, Psychology, or Counseling; other fields of study may be considered with at least 12 credits of Human Services coursework.
• CCM training within 30 days of hire and annually thereafter.
• Act 31 Clearance.
• Act 33 Child Clearance with renewal.
• Act 34 Criminal Clearance with renewal.
• Act 73 FBI Clearance.
• Basic Life Support or Cardiopulmonary Resuscitation certification.
• Comprehensive Crisis Management.
• Driver’s license.
• Safe driving record.
• Attach a copy of official bachelor’s degree-level transcripts for consideration.

Nice To Haves

• One year of related experience is preferred.
• Prior experience working in community settings is preferred.

Responsibilities

• Advocate for individuals to access necessary services.
• Ensure monthly contact and provide comprehensive service coordination.
• Facilitate service planning meetings.
• Communicate expectations and ensure service coordination.
• Assess individuals’ strengths and needs through interviews and reviews.
• Evaluate services and review cases with relevant parties.
• Develop and maintain relationships with individuals and their support networks.
• Serve as the primary resource for individuals and families.
• Attend training programs to learn best practices.
• Foster a cooperative agency culture and participate in projects.
• Coordinate mental health services as part of a treatment team.
• Promote collaborative service planning.
• Maintain a catalog of community resources.
• Encourage recovery and community inclusion.
• Keep accurate records of activities.
• Provide culturally competent services.
• Spend at least 55% of time in direct service.
• Participate in on-call service.

Benefits

• $3,000 sign-on bonus for an 18-month work commitment.
• Flexible scheduling after six months, including the option to work four ten-hour shifts.
• Mileage reimbursement.
• Parking reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level