HSH ICMS Care Coordinator LifeSkills

Step Up•Los Angeles, CA

77d•$26 - $27•Onsite

About The Position

The Service Coordinator is a member of the Intensive Case Management Services (ICMS) Based team. The Service Coordinator will engage in the services funded by the Department of Health Services toward the goal of improving independent living skills and housing retention. This position will provide program coordination and support to the Step-Up Project- Based Buildings ICMS staff and the ICMS Program Manager and/or Director as determined by the requirements and needs of the program. The Care Coordinator LifeSkills will act with the authority of the Program Manager and/or Director position when the Program Manager and/or Director is not available.

Requirements

Experience working with homeless and chronically mentally ill population, crisis intervention, understanding and commitment to psychosocial/Recovery-Oriented philosophy, strong computer skills, ability to work effectively in an interdisciplinary team. Familiarity with and dedication to the Housing First and Harm Reduction models.
Minimum of 2 years’ experience working with people who experience homelessness and or are diagnosed with a mental-illness or Social Work/Mental Health related bachelor's degree and minimum of 1 years' experience working with people who experience homelessness and or who are diagnosed with mental-illness in a community or housed setting necessary.
The ability to work as a part of a team is crucial.
Knowledge of issues facing program members, (e.g., health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented person), excellent written and verbal communication skills, must be able to perform extensive charting, electronic data entry and documentation.
Microsoft 365 Office is essential.
Must have a California driver's license and insurance with a good driving record during employment.
Regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear.
Frequently required to walk, balance, stoop, kneel, and/or crouch.
Must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Keyboard data entry required.
Employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

Nice To Haves

Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

Responsibilities

Supports the daily coordination to project-based staff and supports the management team.
Assist staff in crisis intervention as needed.
Attend Monthly/Quarterly meetings with DMH liaison and property management to review activities, vacancies, services, etc.
Act as primary point of contact to address tenant-level and structural problems as they arise, and coordinate with Director of ICMS.
Maintain member files in compliance with HFH - DHS ICMS requirements.
Assist in caseload assignments, maintain client roster and client tracking grid as directed by management.
Ensure that all program data is accurate and entered into the required program documentation system (HMIS/Clarity and CHAMP) as contractually required.
Assist with onboarding new staff members (i.e. SUOS and program forms, assign shadow buddy, trainings, meetings, etc.)
Participate in DHS referral process, ensuring applicants will be screened for eligibility for DHS housing opportunities.
Coordinate lease up activities with Resident Manager. Meet with applicants together and provide orientation that includes explanations of different roles and how to access services.
Responsible for lease up – Preparing HACLA application, meeting and coordinating with CES referral, submission of application, interview with HACLA specialist and prospective tenant.
Perform an intake on all tenants the first week of move-in.
Develop an initial and quarterly individualized service plan for each tenant which guides the services delivered
Meet face-to-face with each tenant a minimum of once per week. More frequently if needed.
Meet with tenants in their units a minimum of once per month, more frequently if needed.
Responsible for tracking, charting and documentation for all services, file maintenance, daily logging. Process paperwork in a timely and accurate manner, as outlined in workflows.
Take a “hands-on” approach to demonstrating and supporting tenants’ growth in life skills
Regularly assess and document changes in tenant income, housing needs, mental health needs, physical health needs and vocational needs.
Actively participate with tenants to engage a Good Neighbor Policy of living responsibly both with tenants of the property and neighboring tenants/business owners in the community.
Complete “Housing Status Change form” for all tenants moving into and out of units.
Escort/accompany tenants to appointments
Participate/facilitate a safe return to the milieu upon discharge from acute care facilities
Responsible for providing a tenant-driven, on-site supportive services including engagement, group scheduling, outings and activities, crisis intervention, dispute mediation, ADLs, community integration services, resources, and referral, and monitoring the milieu and tenant safety.
Maintain an active calendar of supportive services including at least one supportive group per day.
Organize group outings and recreational events.
Participate in and ensure the Tenant Advisory Committee is actively meeting and engaging the needs of all tenants.
Interface with DMH Housing team on lease up activities confirming eligibility for applicants.
Utilize CHAMP for entering all tenant updates/encounters, and documenting all services provided.
Complete initial Bio-Psycho-Social-Assessment (BPS) once and 5x5 and Acuity Index when completing re-assessment every 3, 6, 9, and 12 months.
Ensure that appropriate quarterly care plans are developed and update the record with action steps created and fulfilled.
Enter all demographic data into HMIS/Clarity. Includes updates to changes in income and any demographic domain. Entries and exits.
Participate in the lease-up process. Enter vacancies into MyOrg/HMIS and receive referrals through the Coordinated Entry System where applicable.
Responsible for managing tenant information on the following documents: Tenant Roster and Contact form and Entry-Exit Form. Updates required as changes occur. Review for accuracy monthly.
Other duties as assigned.