Service Coordinator I

Sotera Health•Salt Lake City, UT

6d•Onsite

About The Position

The Service Coordinator ensures the delivery of outstanding service and builds strong customer relationships by coordinating with clients, laboratory staff, and support groups. The Service Coordinator is also responsible for verifying sponsor and sample information, obtaining Purchase Orders, and coordination of study tracking. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Requirements

Attention to detail
Ability to follow written instructions
Verbal and written communication skills
Legible handwriting
Customer service skills
Project management skills
Ability to multi-task
Computer skills
Ability to work independently
Time management- must be able to respond to voicemails, emails and other communications in a timely manner
Ability to problem solve
Ability to understand CRM and how orders go to invoice
High School Diploma and one-year applicable customer service experience or A.A. /A.S. or B.A. /B.S. degree (public relations, communications, business, or other applicable degree preferred)

Responsibilities

Receive data packs and perform initial verification by updating all systems
Coordinate with the Log In department to help resolve discrepancies
Coordinate with the Sales and Service Center departments to obtain and update purchase orders
Work with Sales staff to update quotes and purchase orders as needed
Coordinate change orders and pricing revisions in the system
Coordinate and deliver in house transfer studies, shared samples, Log In sample returns
Provide required test paperwork and supplies if applicable
Provide status updates and preliminary data to clients
Assist with the sample return process to clients to ensure samples are returned accurately and promptly
Order supplies through purchasing and the N-Store
Assist department management with reports for study tracking and key metrics
Assist with the GLP log in process
Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.)
Know and follow company policies and procedures
Complete required training on time
Attend work regularly and reliably
Adhere to all policies and procedures
Perform other duties as assigned