Service Coordinator I

National Church Residences • Cleveland, OH

2d • Onsite

About The Position

The Service Coordinator I, a non-exempt position reporting to the Property Manager/Portfolio Manager for Enriched Housing Services/Program Manager, is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place, prioritizing a person-centric model of service delivery. This role involves managing a caseload of up to 1.25 assigned units/individuals per scheduled hours per pay period and adhering to National Church Residences' Core Values.

Requirements

• High School Diploma or GED required.
• Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family populations.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for participants.
• Good communication, comprehension, and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite, and World Wide Web, demonstrated by a passing score on a computer literacy test.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to perform math skills including adding, subtracting, multiplying, and dividing; perform basic arithmetic operations with money; perform operations with the assistance of a calculator or Excel spreadsheet.
• Ability to speak, read, write, and understand English.
• Occasional travel as directed by contract and department requests.
• Must adhere to all policies, procedures, terms, and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) and any facility handbook.
• Ensure all care is provided with respect and dignity for individuals.
• Report all complaints made by individuals and/or families to appropriate supervisors.
• Report all allegations of abuse, misappropriation of funds/individual property, and/or any other corporate compliance, drug-free workplace, safe work practices, and all federal, state, local regulations and laws.
• Advocate individuals’ personal preferences and right to self-determination.
• Complete all annual education requirements timely, including Compliance, Privacy, Security, and HIPAA training.
• Exhibit behavior as set forth by the Code of Conduct in the performance of duties.

Nice To Haves

• A bachelor’s degree in social work or a related field is preferred.

Responsibilities

• Coordinate programs and activities for eligible individuals on a group basis, serving as a liaison to community agencies, networking with service providers, and identifying low-cost options or negotiating discounts.
• Monitor the ongoing provision of services from community agencies and document participant usage.
• Develop and maintain a Resource Directory of state and/or local service providers.
• Organize educational events on topics such as healthcare, agency support, life skills, and referral sources.
• Identify partners to provide health services and screenings to participants.
• Assist participants in building informal support networks.
• Engage volunteers within the community or property.
• Coordinate services for participants on an individual basis through a person-centered assessment, intervention, and monitoring process.
• Outreach to eligible individuals to educate them about the program and offer enrollment.
• Conduct telephonic and/or in-person participant assessments and screenings.
• Collaborate and communicate with care and service colleagues to achieve participant goals.
• Provide quality customer service to eligible individuals, answering questions and addressing concerns.
• Assist participants in acquiring and utilizing community services to address social determinants of health.
• Adhere to a follow-up and monitoring schedule based on participant preferences and program requirements.
• Perform miscellaneous and specially requested tasks, such as gathering reports or attending interdisciplinary meetings.
• Participate in the implementation of grants or special programs.
• Build rapport with participants while maintaining professional boundaries.
• Manage time independently, completing tasks and documentation within identified time frames.
• Respond to all communications in a timely and professional manner.
• Accurately record labor time according to policy and procedures.
• Complete timely electronic and written documentation within required systems.
• Complete all required forms with participants utilizing the Service Coordination program.
• Complete Care Plans and monitor them with participants, including follow-up on referrals and services.
• Submit documentation needed for funder and quality Performance Reports.

Benefits

• National Church Residences serves more than 46,000 seniors through our array of housing and health care services.
• We are the nation's largest nonprofit provider of affordable senior housing and the largest manager of service coordinators.
• We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled.
• National Church Residences believes in finding, recruiting, developing, and rewarding talent.
• We hire people with the greatest potential and then we give them the resources they need to do their best work and grow.
• Our employees care about each other and they enjoy working in an environment that encourages their performance at the highest levels.
• Your best career move starts with National Church Residences.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED