Service Coordinator I (WIL)

BROCK CABINETS • Fayetteville, NC

12d • $17 - $18 • Onsite

About The Position

Service Coordinator I is responsible for supporting the day-to-day operations of the service department, including scheduling service appointments, coordinating field technicians, managing service-related documentation, and ensuring timely and professional customer communication. This entry level position is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced, customer-focused environment.

Requirements

• Highly organized
• Detail-oriented
• Enjoys working in a fast-paced, customer-focused environment
• Microsoft Office Suites
• Email management and etiquette
• Team collaboration platforms (Teams)
• File management and cloud storage (SharePoint, Google Drive, OneDrive)
• Proper spelling, punctuation, salutation
• Proofreading skills
• Professional email writing
• Tone control

Responsibilities

• Schedule appointments with clients and service technicians.
• Act as the point of contact for service-related inquiries via phone and email.
• Identify service gaps and issues, making informed decisions quickly, adapting to changing situations, find practical solutions, de-escalate frustrated clients, balance customer needs with company policy, resolve issues.
• Prioritize tasks and managing multiple cases, meeting deadlines, following up consistently, attention to detail, record keeping and documentation management.
• Timely, proactive, and consistent responsiveness.
• Clear communication, active listening, effective listening, accurate communication, calm communication, polite, positive, impactful, confident, respectful communication.
• Utilize Microsoft Office Suites, email management and etiquette, team collaboration platforms (Teams), file management and cloud storage (SharePoint, Google Drive, OneDrive).
• Ensure proper spelling, punctuation, salutation, proofreading, professional email writing, and tone control.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed