Service Coordinator I

Consumer Direct Care Network • Nampa, ID

4d • Remote

About The Position

Consumer Direct Care Network (CDCN) is seeking a Service/Program Coordinator to assist with daily intake and referral processes, coordinate in-home care needs for clients, and maintain a caseload of clients enrolled in Medicaid programs. This role involves regular client check-ins to update care plans as needed, ensuring compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. The position supports business growth, client advocacy, and day-to-day operations, requiring effective communication, problem-solving, and computer proficiency. The role also involves marketing services, participating in professional development, and representing the company at various events.

Requirements

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
• 1 year of previous experience working with individuals with disabilities or the elderly preferred
• Combination of education and experience
• Employees must provide their own reliable internet if working a remote/hybrid position
• The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
• The noise level in the work environment is typical of that of an office.
• Incumbent may encounter frequent interruptions throughout the workday.
• The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

• Bilingual preferred in various locations

Responsibilities

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs
• Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Ability to meet position requirements with little direct oversight
• Collaborate with stakeholders regarding the delivery of services
• Effective written and verbal communicator
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Market services to referral sources as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits as required
• Bilingual preferred in various locations
• Answer and make phone calls and occasional video calls
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level