Service Coordinator-HVRP MT

Volunteers of America Northern Rockies•Helena, MT

2d•Onsite

About The Position

The Employment Service Coordinator works as a team member in the Homeless Veteran Reintegration Program (HVRP), helping homeless Veterans find employment through intensive case management services. Volunteers of America is committed to providing opportunities that help staff grow and enhance their skill sets, investing in on-the-job training and offering professional development opportunities, coaching, and career pathways.

Requirements

Associate degree with a minimum of two years of case management experience or closely related experience OR High School diploma or equivalent and a minimum of three years of case management experience or closely related field experience
Valid driver's license
Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems
Calm in confrontational situations and emergencies
Ability to effectively interact with a diverse clientele and program partners
Able to set appropriate professional boundaries
Effective communicator, both orally and written – assertive when necessary
Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Nice To Haves

Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience

Responsibilities

Conduct assessments to determine eligibility and appropriateness of Veterans’ enrollment into the HVRP program
Establish and maintain complete and accurate records of HVRP participants and their progress toward goals and objectives
Develop a trusting and helping relationship with homeless veterans without bias regarding their history or circumstance that brought them into the program
Help eligible Veterans connect with the available public and private service resources and follow up on referrals to encourage participant progress toward stabilization
Assist Veterans with creating resumes
Participate in in-service training and employment-related events
Provide regular feedback on enrolled participants' progress, and make recommendations for discontinuing or extending services
Conduct employability assessments of potential participants, including aptitude, readiness for work, physical capabilities, or other employment considerations
Assist with the development and maintenance of a resource base of employers committed to giving priority hiring attention to Veterans enrolled in the HVRP program
Accurately document detailed, ongoing intensive case management work about the privacy and needs of each participant enrolled in the program
Work with the Veterans Administration to determine eligibility for services and other benefits, secure DD-214 forms, and develop relationships with other service providers
Other duties as assigned