Service Coordinator- Family Self Sufficiency

Akron Metropolitan Housing Authority•Akron, OH

9d•$0 - $19•Hybrid

About The Position

The primary purpose of this position is to coordinate supportive services and empowerment activities to help Family Self-Sufficiency Program participants increase their economic security and self-sufficiency. The incumbent engages with and assesses residents to determine their needs and/or goals to provide useful resources and services and provides feedback to the Self-Sufficiency Initiatives Supervisor and Self-Sufficiency Program Coordinator. In addition, the incumbent is responsible for maintaining good working relationships with local community and social service organizations.

Requirements

Bachelor’s degree in social services or related field and 1-3 years experience in a social service setting involving facilitating services and assistance is required, or an equivalent combination of education and experience.
Must possess a valid Ohio driver’s license and be insurable under AMHA’s policies.
Strong computer skills and become proficient in ETO and Microsoft Office applications.
Ability to maintain tact and professionalism in crisis management situations.
Ability to understand and practice the rules of confidentiality.
Proficient mathematical and statistical skills and ability to understand and interpret data reports and tracking.
Ability to establish and effective working relationships with employees, tenants, officials, and the general public.

Nice To Haves

LSW preferred.
Familiarity with Tenmast is desirable.
Ability to research and assist with developing successful grant proposals for public and private funding sources.
Knowledge of general landlord/tenant and fair housing laws.
Knowledge of social work and resources available through community agencies.
Knowledge of the needs and attitudes of the physically, socially, and economically disadvantaged, and ability to communicate with individuals of varying social, educational, and economic backgrounds.

Responsibilities

Interviews residents (in person, via telephone, or through home visits) regarding personal and family concerns, finances, employment, food, clothing, and housing needs, and physical or mental health needs to determine obstacles and resources to address identified needs.
Secures and evaluates information concerning medical, psychological, and social factors to address barriers to residents obtaining self-sufficiency.
Refers residents to appropriate supportive services, community agencies, and resources; supports and encourages residents’ efforts in becoming self-sufficient.
Develops case plans with residents individually and/or as a family, and aids residents in mobilizing their inner capabilities and external resources to improve social functioning.
Assists residents in problem solving and identifying resources to improve their understanding of self and personal problems.
Assists participants to determine level of financial literacy and steps needed to move each participant to become self-sufficient; determines family’s eligibility for homeownership counseling, housing resources, and future homeownership opportunities.
Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident’s case.
Networks and forms relationships with other housing professionals and service providers in order to keep abreast of services and assistance available to residents. Ensures that others within AMHA are made aware of services and assistance options available to residents.
Partners with local community groups, community service organizations, and businesses to coordinate events and programs for residents, including workshops or trainings.
Accurately and consistently enters case notes and other required data in Efforts to Outcomes (ETO) case management software regarding new and existing clients; enters information into ETO and other databases and spreadsheets as appropriate for various grants and reports as required by program. Reports any issues or inconsistencies and offers feedback to Resident Services Self-Sufficiency Initiatives Supervisor and Self-Sufficiency Initiatives Program Coordinator, as needed.
Prepares correspondence, technical and status reports, etc. to keep management informed of the progress of family services.
Communicates and collaborates with RS team members.
As specified by program requirements, monitors resident RS escrow account balances; researches participants’ eligibility for escrow credit.
Communicates problems to Self-Sufficiency Initiatives Program Coordinator and Self-Sufficiency Initiatives Supervisor to modify service offerings or address global issues.
Performs other duties as assigned.