Service Coordinator - Family Networks

Eliot Community Human Services • Haverhill, MA

6d • Hybrid

About The Position

Eliot is seeking a Service Coordinator to join our Family Networks Services team. This position plays a key role in supporting children and families by coordinating services, facilitating placements, and ensuring smooth transitions from residential to home-based and community care. The ideal candidate will bring strong experience in child welfare and permanency planning, as well as the ability to work collaboratively with families, providers, and state partners in trauma-informed and culturally responsive ways. The ideal candidate is a compassionate and resourceful professional with experience in child welfare, who can effectively coordinate services and support families through complex transitions. They bring excellent communication and organizational skills, cultural sensitivity, and a trauma-informed approach to building positive relationships with children, families, and community partners.

Requirements

• Bachelor’s Degree
• 3 years of child welfare/clinical experience preferred
• Must have a valid driver’s license

Responsibilities

• Assess and review DCF referrals and determine needs and appropriate level of service coordination.
• Oversee emergency placements, respite care, and step-down transitions from residential to home placement.
• Lead Family Networks diversion teams and coordinate with specialized service managers.
• Link DCF service plans with provider treatment plans and participate in clinical reviews and conferences.
• Respond to crisis management needs and ensure timely submission of documentation.
• Promote quality improvement, compliance, and adherence to all ECHS policies, state laws, and reporting requirements.

Benefits

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level