Service Coordinator - Dispatcher

Air Force One, LLC•Dublin, OH

3d•Onsite

About The Position

This is not a quiet desk job. The Service Coordinator is at the center of a high-volume, high-urgency service operation where priorities shift quickly and every decision impacts our technicians and customers. This role requires focus, speed, accuracy, and the ability to stay calm under pressure while juggling multiple demands at once. If you thrive in a fast-moving, high-expectation environment, enjoy solving problems in real time, and take pride in keeping operations running smoothly even on the busiest days, then this role was built for you.

Requirements

High School Diploma or GED required
Prior experience as a Service Coordinator, Dispatcher, or in a similar high-volume role required
Ability to manage constant interruptions without losing accuracy
Strong attention to detail in a time-sensitive environment
Confident, professional communicator with internal teams and external clients
Comfortable working with multiple systems and technology platforms simultaneously

Nice To Haves

Microsoft Outlook (heavy daily use)
Microsoft Word & Excel (Beginner)
Microsoft Teams & SharePoint
Accounting software such as SAMPro, QuickBooks, Peachtree, or Great Plains
CRM systems
Dispatching and scheduling software
Client web-based tracking systems

Responsibilities

Handle a high volume of inbound calls professionally and efficiently
Enter, update, and manage service calls in SAMPro with speed and accuracy
Coordinate technician dispatch and adjust schedules in real time
Communicate clearly with technicians regarding job changes, priorities, and expectations
Monitor and manage service calls and PM activity (daily, weekly, monthly)
Issue purchase orders and coordinate parts pickup or staging
Manage Outlook calendars and service schedules under tight deadlines
Maintain accurate client data and electronic filing systems
Navigate and update client portals and EFM tools
Complete documentation in accordance with company procedures — even under pressure
Operate office equipment including phones, copiers, and scanners
Jump in where needed and support the team during peak demand periods