Service Coordinator/Admin II

ITW•Fairmont, WV

About The Position

Responsible for the daily administration of National Accounts to ensure that customer requirements are met within the parameters of agreed contracts. The National Accounts Specialist is the Primary contact and is responsible for complete customer follow-up and general order administration.

Requirements

Basic telephone knowledge
Intermediate knowledge in Microsoft Outlook, Word and Excel
Basic accounting and business administration preferred
Ability to read maps and find locations
Proven skills in modern office practices and procedures
Strong problem-solving and time management skills
Ability to multi-task
Ability to communicate effectively both verbally and in writing
Ability to work under tight deadlines
Quality and customer oriented
Proven ability to make independent and qualitative decisions
High School degree or equivalent
Associate's degree in business administration or equivalent work experience required

Responsibilities

Set up accounts, maintain scale profiles for each customer site, receiving repair calls, dispatching to distributors, problem solving all account issues for both distributor and end customer
Ensure that all dispatching, billing and credits to distributors are entered accurately and timely
Receives and transmits all incoming calls, emails, and faxes to ensure that service calls are addressed timely
Responsible for all aspects of order entry for National Service ensuring accurate tracking of billing codes, services performed and customer’s ISO requirements
Ability to manage customer accounts and review monthly, quarterly, and annual reports with customers
Maintain positive relationship with distributors, respond appropriately to all requests from distributors and resolve issues in a timely, professional manner
Coordinate collection of paperwork for all service orders not sent in timely
Provides technical consultation and sales advice to the caller
Works with and provides input to the Service Manager, Customer Account Manager, Product Manager, and Applications Specialist on product, service and competitive issues
Maintain and update various accounts
Enforce company policies and procedures in a fast paced environment
Liaison between customer and distributors to ensure orders are completed in a timely manner
Work closely with National Accounts Sales for quality and customer service delivery
Skilled in evaluating historical performance data to identify trends and implement customer‑focused process enhancements.