Service Coordinator & Activities Specialist

Knoxville's Community Development Corporation•Knoxville, TN

20d•Hybrid

About The Position

This dual-role position supports elderly residents at two affordable housing communities by promoting independent living, wellness, and social engagement. The Service Coordinator connects residents with supportive services, while the Activities Specialist creates and facilitates programs to enhance residents’ quality of life.

Requirements

Bachelor's degree in Social Work, Human Services, Gerontology, or related field preferred.
Minimum 2 years of experience working with seniors or in affordable housing.
Knowledge of community services, entitlement programs, and senior support systems.
Experience planning and leading group activities for seniors.
Strong organizational, communication, and interpersonal skills.
Proficiency in Microsoft Office and resident tracking systems.
Ability to travel between two properties as required.

Nice To Haves

Familiarity with HUD Service Coordinator Program Guidelines.
CPR/First Aid Certification (or willingness to obtain).
Experience with trauma-informed care or mental health awareness.

Responsibilities

Assess residents’ needs to maintain independent living and age in place.
Develop and maintain relationships with local service providers (e.g., healthcare, transportation, meal programs, home care).
Educate residents and families on available services and support systems.
Coordinate delivery of supportive services and follow up to ensure service quality.
Maintain resident files and documentation in compliance with HUD and property management standards.
Assist with benefit applications (e.g., Medicaid, SNAP, energy assistance).
Advocate for residents with social service agencies and community organizations.
Collaborate with property management on issues impacting residents’ well-being.
Plan, coordinate, and lead a calendar of recreational, educational, and social activities tailored to elderly residents.
Encourage participation in group events and adapt activities for residents with varying abilities.
Organize holiday celebrations, exercise classes, arts & crafts, educational seminars, outings, and wellness events.
Solicit resident feedback to continuously improve program offerings.
Track participation and evaluate activity success.
Partner with volunteers, vendors, and community organizations to expand programming.
Ensure all activities are inclusive, engaging, and promote mental and physical health.