Service Coordinator/Account Manager

ATS Companies•Tampa, FL

2d•Onsite

About The Position

Established in 1986, ATS-Companies is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration. We aim to be the market leader in excellence in building technologies by providing the industry’s best teams, engineered solutions, service support, and products. At ATS, we custom engineer and install building automation systems to optimize buildings’ mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel. Headquartered in the Pacific Northwest, with 22 offices and growing across the United States, we support and manage complex building automation and controls projects across the country and abroad. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative. ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure, and we take pride in our employees’ ability to grow their career and find long-term success at ATS.

Requirements

Excellent communications and interpersonal skills
Ability to plan and execute service strategies for high-profile building automation clients.
Strong communications and customer relationship management skills are a must.
Ability to work on mid to long-term projects and still react to unanticipated demands for your time (customer phone calls, dial-ups, etc.).
Strong time management and organizational skills.
Ability to work independently and unsupervised.
HVAC and/or mechanical systems experience.
Account management and/or project management experience.
Financial analysis and Excel skills.
Familiar with Microsoft Office suite of products as well as SharePoint and Dynamics.
Prior receptionist and/or customer service experience
Ability to multi-task
Experience working in a high-paced, dynamic environment

Nice To Haves

An understanding of HVAC and/or Control systems is a plus

Responsibilities

Schedules Service Technicians and facilitates communications between customers and the Service department’s various groups (Sales, Account Management, and Field Operations Management) to maintain commitments to Service Support Program customers.
Ensures customer calls for support are responded to and assists in accounting processes related to parts sales and T&M billings.
Answers telephone and emails from customers and Service Engineers and acts as a conduit of communications between the various Service Department groups.
Manages Service Support Program planning and execution for service customers.
Interfaces with customers to ensure their needs are being met and ATS Rocky Mountain service work is providing recognizable value.
Prioritizes and schedules Service Technicians’ monthly, weekly and daily activities.
Manages documentation and records for service agreement customers.
Plans Preventative Maintenance execution.
Reviews Preventative Maintenance visit documentation and discusses with Service Engineer as necessary.
Conducts Service execution review meetings with customer.
Maintains financial stability of service agreements while meeting customer expectations.
Reviews departmental financial reports for Service Agreements on a monthly basis.
Meets with management to review financial status of Service Agreements.