Service Coordination Supervisor
W.W.Williams Company•La Vergne, TN
About The Position
The Service Coordination Supervisor is accountable for scheduling precision, workflow accuracy, job aging control, and billing packet readiness to ensure efficient daily operations.
Requirements
- Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Strong written and verbal communication skills.
- Strong customer service skills.
- Computer and software skills including Microsoft Office Suite.
Responsibilities
- Schedule technicians efficiently and maintain accurate daily system updates.
- Accountable for maintaining job aging within established thresholds.
- Ensure billing documentation packets are complete and within policy timelines.
- Verify technician time daily and manage PTO scheduling within policy guidelines.
- Escalate operational concerns when overtime or workflow thresholds are exceeded.
- Coordinate approved outside vendors and asset movement.
Benefits
- 8 Paid Holidays & 1 Paid Wellness Day
- Paid time off
- Employee Referral Bonus Program
- Medical, Dental, and Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth and Leadership Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
