Service Contracts Coordinator

Schneider Electric•Buffalo, NY

3d•Onsite

About The Position

As a Service Contracts Coordinator, you will play a key role in supporting the lifecycle of service agreements and ensuring delivery against customer commitments. You will work cross-functionally with service, sales and external partners to manage contracts, coordinate service execution and drive a high level of customer experience.

Requirements

2 + years of experience in service coordination, contracts administration, or customer support
Strong organizational skills with the ability to manage multiple priorities
Excellent communication skills and customer-focused mindset
High attention to detail with strong problem – solving capabilities

Nice To Haves

Associate or bachelor’s degree in business, Operations, or related field preferred
Experience with ERP/CRM systems (e.g. Acumatica, SAP, Salesforce) preferred

Responsibilities

Manage service contracts, warranties and customer entitlements (SLAs), ensuring accuracy and compliance
Coordinate preventive maintenance (PM) and service activities with customers and delivery partners
Track Contact renewals, expirations and extensions: proactively support renewal planning
Prepare and manage time & material (T&M) quotes, including scope validation and partner coordination
Support RFQ processes and collaborate with external service providers to meet customer requirements
Review service documentation to ensure work performed aligns with contractual scope
Validate partner invoices against purchase orders and support the invoicing process
Monitor service delivery performance to ensure on time execution and SLA adherence
Serve as a primary point of contact for customer inquiries via phone, email and service systems