Service Contracts and Subscription Operations Analyst

Motorola Solutions•Schaumburg, IL

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Service Contracts and Subscription Operations (SCSO) provides financial and operational support for North American Government & Public Safety Group as well as the Federal Government Markets Division. The Service Contracts and Subscription Operations Analyst is responsible for activating service (Maintenance) contracts, executing contract change requests, and issuing log credit.

Requirements

Bachelor's Degree and 2 years of Support or Service Contract experience
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

2+ years of relevant work experience
Exceptional communication skills, written and oral
Detail-oriented and highly organized
Able to adapt in a changing environment
Able to work independently and make decisions with minimal supervision
Confident individual who is willing to assume responsibility as an individual contributor and team player
Able to maintain a positive attitude and manage stress
Strong in problem solving and data mining
Proficient in Oracle R12 Service Contracts Manager & Service Cloud case management
Familiar with service agreements and internal contracts
Familiar with service revenue recognition
Experience with Sales Management System (SMS) a plus
Proficient in Excel and/or Google Sheets

Responsibilities

Activate service contracts, process change requests, and issue sales log credit
Understand how to process contracts in Oracle R12 Service Contracts Manager role
Validate all required documents are signed by the appropriate parties
Obtain all necessary approvals before contracts are activated
Manage contract modifications (change requests)
Validate revenue recognition and billings in Oracle R12 when needed
Understand transaction types and the accounting behind them.
Manage Service Cloud cases
Work with Greenfield IT on system issues