Subscription Services Operations Specialist

Pure Storage•Santa Clara, CA

3d•$36 - $53•Onsite

About The Position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. ABOUT THIS ROLE… This individual will assist the Renewal team review, revise, report, and upgrade opportunities that impact the installed base and build algorithms with our Business Intelligence Team. The importance of building SOX compliance processes and a solid reporting structure to our business is a key initiative as we look to the future and you would be integral in making this happen. Your ability to drive business process, manage heavy transaction workloads with a keen attention to detail will enable the team to secure more revenue prior to the maintenance expiration date ultimately removing the risk of reducing the contract value.

Requirements

4+ years experience in sales operations and or contract administration
Solid Salesforce aptitude
Ability to organize and prioritize activities
Strong oral and written communication skills
Organizational and follow up skills, problem solving and analytical skills
Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision

Nice To Haves

Inventory/installed base management experience is a plus

Responsibilities

Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process.
Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment
Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner
Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term
Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
Effectively communicate company messages, value propositions, etc. verbally and in writing
Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data
Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle
Accurately confirm and quote all subscription renewal opportunities for assigned territory
Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3
Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates
Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools
Fulfills installed base requests for field
Accountable for data related projects that help improve the Renewal reporting