Service Contract Specialist

Mahoney Environmental Solutions, LLC•Woodridge, IL

2d•Onsite

About The Position

The Service Contract Specialist supports real-time communication and coordination with third-party vendors, customers, subcontractors, and Mahoney Environmental personnel to resolve daily tactical issues based on customer and internal needs. The role primarily supports expanding customer needs and requirements, both direct and indirect. It works closely with the Director of Managed Services to execute day-to-day operations and supports third-party websites and partner platforms.

Requirements

High school diploma or GED.
3–4 years of customer service experience.
Excellent written and verbal communication skills.
Team player with strong organizational skills and the ability to multitask in a fast-paced environment.
Excellent Microsoft Word and Microsoft Excel skills.

Responsibilities

Support third-party websites and partners, including Service Channel, EcoTrak, Corrigo, and Officetrax.
Work closely with the Director of Managed Services to execute day-to-day operations.
Manage third-party platforms by monitoring work orders and proposals, attaching information to manifests and invoices, and answering calls about platform-related issues.
Respond to customers and contact area managers.
Upload invoices, manifest copies, and manual invoices.
Send work order dispatches to subcontractors, follow up with subcontractors on order completion, and close out tickets.
Submit proposals for ER work orders.
Assist sales team members with customer requests or issues.
Follow safety rules and procedures and support safety initiatives.
Perform other duties as assigned.