Service Contract Renewal Specialist

ASSA ABLOY • Monroe, NC

2d

About The Position

The Service Contract Renewal Specialist is responsible for managing the full lifecycle of service contract renewals across the organization. This role ensures timely renewal of service agreements, maintains accurate contract and billing records, and serves as the primary point of contact for customers throughout the renewal process. The Specialist works cross-functionally with the billing, legal, and contracts teams to ensure revenue continuity and customer retention.

Requirements

• 2+ years of experience in contract administration, renewals, billing, or a related role
• Strong organizational skills with the ability to manage a high volume of accounts and deadlines
• Effective written and verbal communication skills; comfortable with customer-facing outreach including phone calls
• Detail-oriented with a high degree of accuracy in data entry and record-keeping

Nice To Haves

• Experience with CRM and ERP systems preferred
• Familiarity with Agiloft, BAAN, or Billtrust a plus

Responsibilities

• Proactively send renewal notices to customers in advance of contract expiration dates
• Identify and route automatically renewing contracts to the billing team for processing
• Collect required customer signatures on contracts that do not auto-renew
• Follow up with customers via email and phone when renewal responses are not received
• Coordinate with the billing team to issue pre-cancellation letters via UPS for non-renewing accounts
• Maintain accurate renewal status tracking across all active contracts
• Run an expired contract report on the first of each business month and take appropriate follow-up action
• Track renewal rates and flag at-risk accounts for management review
• Process credit card payments for contract renewals
• Coordinate with the contract billing team on invoicing and payment application
• Support billing reconciliation using Billtrust
• Assist the Contract Manager with routing and execution of contract amendments and addendums via Agiloft
• Ensure documentation is complete and properly filed for all executed agreements

Benefits

• Competitive pay
• Robust health insurance options
• Retirement plans
• PTO
• Holidays
• Tuition reimbursement
• Service awards
• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed