Service Contract Administrator

The Raymond Corporation•Warrenville, IL

About The Position

The Service Contract Administrator is responsible for accurate and timely entry, maintenance, and reporting of service contract data within our internal ERP system and our contract management programs. This role plays a key part in ensuring the integrity of contract information and the timely processing of contract opportunities through the company’s commissions database. The administrator works closely with sales, finance, and our operations teams to ensure contracts are properly entered and recorded, tracked, and aligned with our business requirements. The Service Contract Administrator works closely with the Corporate Service Administration Manager, Regional Service Managers and Account Managers to provide information which helps to improve internal department functions.

Requirements

High school diploma or equivalent (GED) required; additional education or training in business, administration, or related field preferred.
Minimum of 2+ years of experience in contract administration, data entry, sales support, or service operations with a strong understanding of data accuracy, documentation standards, and internal controls.
Proficiency in Microsoft Office Suite, including Excel, Outlook, and basic Windows applications.
Experience working with CRM systems, ERP platforms, and commission tracking tools.
Demonstrated ability to operate effectively in a fast-paced, cross-functional environment.
Strong attention to detail with a high level of accuracy in data entry and reporting.
Excellent verbal and written communication skills with the ability to follow through on tasks.
Proven ability to communicate with internal teams and external customers to support timely service and issue resolution.
Strong customer service skills, including the ability to manage and de-escalate customer concerns.
Ability to multitask and perform under pressure while maintaining professionalism.
Ability to respond promptly to incoming phone calls and service requests.
Demonstrated ability to work collaboratively with a diverse group of individuals.

Nice To Haves

Experience using telephone systems, two-way radios, and 10-key entry simultaneously is a plus.
Prior experience in Material Handling Industry.

Responsibilities

Enters new service contract information into internal systems and databases with an elevated level of accuracy.
Maintain and update contract records throughout their lifecycle, including renewals, amendments, and cancellations.
Ensure proper documentation and supporting materials are processed and filed according to company policies.
Reviews documentation submitted by Fleet Support Specialists for commission review and generates necessary reports.
Creates new Schedule Maintenance and CFPM contracts in IRIUM (Company’s ERP system)
Enters and updates all Schedule Maintenance changes in IRIUM (Company’s ERP system)
Process contract opportunities through the company’s commissions database for timely and accurate entry.
Collaborate with the Sales and Finance teams to validate commissionable activity and resolve discrepancies.
Track and reconcile commission-related contract data as needed for audits or reporting.
Enters and processes all Sublet vendor Invoices for processing and creates customer invoices.
Updates and maintains customer equipment and contract parameter notes for all customer contracts.
Support internal and external audits by preparing contract documentation and related reports.