Rock Tools Service Contract Administrator

Sandvik•Denver, CO

12d•Hybrid

About The Position

Sandvik Mining, Rock Tools Division is looking for a Service Contract Administrator in Denver, CO. The service contract administrator will take care of contract invoicing and parts coordination and inventory reconciliation. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact. Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. This role will be a hybrid role requiring at least 3 days in office in downtown Denver, CO.

Requirements

2-5 years experience in customer service
Proficiency in MS Office (Excel, Word, Outlook)
Proficiency in Power BI
Experienced with ERP system and/or CRM system
Ability to navigate multiple different computer systems, comfort with learning new programs
Demonstrated strong written and verbal Communication Skills
Ability to work in a target driven environment with attention to detail
Ability to work in a team and autonomously
Excellent skills in documentation, report writing and preparation of presentations
Strong interpersonal skills and ability to build strong working relationships with stakeholders and colleagues
Demonstrated organizational and time-management skills
Demonstrated basic research and data collection skills
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.)

Responsibilities

Assisting in the contracts and/or operations and end to end coordination of all allocated contracts and/or operations sites including but not limited to data entry, data validation, stock take reconciliation, book-out stock from the relevant system according to the contractual agreement
Processing of all stock transfers/shipments into Sandvik’s relevant ERP system for contracts and/or operations sites that do not have access ensure smooth day to day operations
Assisting in the stock take processes to ensure contracts and/or operations sites are maintaining applicable stock levels and carry out stock reconciliation in Sandvik’s relevant ERP system
Responsible for invoicing process including but not limited to data-entry of invoice information for allocated contracts and/or operations sites.
Carry out invoice reconciliation checks and investigations as required
Ensure that invoicing is compliant with company policies, processes and procedures
Preparation of monthly sales invoices; ensuring all invoices are reviewed for accuracy and are posted in line with the monthly deadlines and communicated with all the relevant stakeholders and are loaded into the customers B2B system
Ensure that project/trial invoicing is carried out in accordance with terms and conditions of contracts/agreed trial proposal and internal targets are met, along with timely resolution of commercial disputes or invoice queries.
Perform other duties as may arise in connection with the successful operation of Sandvik or assigned by sales, contracts and/or operations
Preparation of timely and accurate submission of sales, contracts and/or operations KPI reports that are required under specific contracts, i.e. monthly dashboards, or reports upon request from the customer i.e. accruals
Maintain good working relationships with customer’s relevant stakeholder and subcontractors while processing and managing the invoicing or all other sales, contracts and/or operations queries
Ensure implementation of the Rock Tool Contracts Management System TRACK at all of the contracts and/or operations sites including but not limited to training of the relevant stakeholders
Ensure accurate invoicing to customers for rebuild services completed
Identify inefficiencies in processes and recommend improvements
Support continuous improvement initiatives and cross-functional projects
Ensure adherence to company policies, financial controls, and regulatory requirements
Maintain data accuracy and integrity across all systems