Service Coordinator & Contract Administrator

Modern Niagara • Ottawa, ON

8d • CA$60,000 - CA$70,000 • Onsite

About The Position

Modern Niagara Building Services is seeking a highly organized and detail-oriented Service Coordinator & Contract Administrator to join our team at our Ottawa office. The function of this role is to assist in the daily administration tasks required to ensure effective and efficient operation of the Controls Service Group. This role is essential to keeping the Controls Service Group organized, responsive, and operating efficiently. By coordinating work orders, supporting technicians, tracking contract renewals, and ensuring key documentation is completed on time, the Service Coordinator & Contract Administrator helps deliver a reliable experience for clients and internal teams. Their attention to detail and follow-through directly support service quality, operational continuity, and Modern Niagara’s commitment to professionalism. The key impact/purpose of this role is to keep service operations running smoothly by coordinating work orders, dispatch support, documentation, and technician requirements; support client satisfaction by ensuring service requests, contract renewals, and administrative follow-ups are handled accurately and on time; and strengthen team efficiency by helping account management, sales, subcontractors, and field teams stay aligned and prepared.

Requirements

• 2-3 years working in an office environment
• Comfortable interacting with clients, operations, and field teams
• Excellent customer service aptitude
• Exceptional time management and organizational skills
• Must be a self-motivated person with the ability to work at fast paced professional level
• Strong communication skills, both verbal and written
• Ability to adapt to new processes and work well under pressure
• Great attention to detail with a high degree of accuracy
• Ability to work effectively both independently and within a team
• Ability to maintain professionalism with high level of integrity
• Computer literacy with proficiency in MS Office (Excel, Word, Outlook)
• Working knowledge of ERP systems

Responsibilities

• Provide administrative support to members of the Account Management and Sales team
• Receive service calls and dispatch technicians as backup support
• Track PM contract renewal dates
• Preparing pre-qualification documents (COI, WSIB, Form 1000, etc.)
• Create and assign work orders to technicians
• Amalgamation of information to allow for project set up
• Attend regular service meetings
• Coordinate subcontractor requirements
• Weekly review of work orders and purchase orders
• Assist with administrative functions related to the Controls Service division
• Support technicians
• Enforce and adhere to the company's policies and procedures and Business Code of Conduct.
• Prepare reports for month end deadlines
• Work with account management team to ensure contracts are entered or renewed in a timely manner
• Follow up with account management team for required documentation

Benefits

• Performance based bonus opportunities.
• Defined Contribution Pension Plan with a generous employer contribution.
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
• An annual health spending account to support your overall wellness.
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
• A competitive vacation package with additional vacation granted throughout your tenure with the organization.
• Employer Paid Parental Leave Top Up.
• Annual Community Day is dedicated to volunteering and giving back to the communities where we live and work.
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed