Longo Toyota of Prosper Service Consultant

Penske Motor Group•Prosper, TX

5d•Onsite

About The Position

Longo Toyota of Prosper is seeking a Service Consultant to join their team at their newest Penske Motor Group location in Prosper, Texas. The ideal candidate will serve as a liaison between guests and technicians, communicating and writing service repair orders. The team emphasizes exceeding guest expectations and treating every guest with hospitality. This role requires a positive attitude, adaptability, teamwork, and excellent communication skills (in-person, online, phone) for guest updates. This is a full-time position that requires weekend work with a varying schedule. The position is 100% on-site at Toyota of Prosper in Prosper, TX.

Requirements

Minimum of a high school diploma or equivalent plus a minimum of two (2) years of automotive diagnostic experience, required.
Candidate must also have knowledge of vehicle products and warranties, excellent oral and written communication skills, and sound mathematical principles (i.e.: adding, subtracting, dividing, multiplying and percentages).
Must work well independently and in a team environment.
Ability to read and interpret documents such as operating and maintenance instructions and information in the English language.
Must be proficient in standard office equipment.
Must have a valid driver’s license and maintain an acceptable, safe driving record.
Must be able to work between 10:00 AM - 7:00 PM and most Saturdays.

Nice To Haves

Associates Degree (AA) from two-year college or technical school, desired.

Responsibilities

Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process or required as a result of a warranty campaign.
Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles.
Presents a service menu of recommended maintenance services to service guests.
Promotes the sales of and provides estimates for labor, parts, and accessories.
Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
Properly, thoroughly, and legibly writes repair orders for all guest serviced.
Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Maintain communication with guests regarding any changes in the estimate and/or promised time.
Maintains communication with the Parts department and technical staff regarding job status and changes.
Remains continuously posted on the shop’s workload to determine the kind of work the shop can quickly accommodate.
Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Answers guest questions over the phone, Internet, and in person.
Performs other specific administrative functions as directed by service management.
Achieves the production and guest satisfaction objectives set by management.
Maintains assigned workspace in an organized and clean manner.
Maintains a professional appearance at all times.
Maintains high ethical standards in all actions.

Benefits

Saturday catered lunches.
Full Suite of Medical Benefits to include Health, Dental and Vision Insurance with competitive premiums available to any full-time team member
Paid Vacation (accruals earned on Full Time or Part Time status)
Team member referral bonus program
Tuition reimbursement
Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more….
Team Member discounts for vehicle service & retail products
Development and growth opportunities
401k with a generous Company match
Onsite Fitness Center