Service Consultant
BERGSTROM AUTO•Ashwaubenon, WI
•$60,000 - $80,000•Onsite
About The Position
At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!
Requirements
- Previous experience in automotive service consulting or a related field is preferred.
- Strong understanding of automotive services, repairs, and maintenance. Familiarity with various makes and models.
- Excellent communication and interpersonal skills. Ability to build rapport with guests and provide a high level of service.
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Proficiency with service management software and other relevant computer systems.
- High school diploma or equivalent required.
Nice To Haves
- Additional certification in automotive technology or service management is a plus.
Responsibilities
- Greet guests warmly and assist with their service needs, providing clear and accurate information.
- Schedule and manage service appointments, ensuring timely and efficient service delivery.
- Keep guests informed about the status of their vehicle service, including any additional repairs needed.
- Recommend additional services and products that enhance the guest’s experience and vehicle performance.
- Address and resolve guest concerns or issues in a professional and timely manner.
- Maintain detailed records of guest interactions, vehicle service history, and any special requests.
- Work closely with technicians, parts consultants, and other team members to ensure guest satisfaction.
Benefits
- Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)
- Two weeks of PTO starting on your first day (for full-time team members)
- Exclusive Discounts: Save on vehicles, service, and parts
- 401(k) plan with company match (for full-time team members)
- Paid holidays (for full-time team members)
- Wellness Program
- Free Team Member Clinic
- Access to a Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Ongoing training and opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
