Service Consultant

Gallagher • Glendale, CA

2d • Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re united by a commitment to excellence and service. As a Service Consultant, you’ll play a key role in delivering exceptional support to our large and complex clients. You’ll work closely with our Health & Benefits Producers and service teams to ensure every client receives tailored solutions that align with their goals. This is your chance to make a real impact while being part of a team that values growth, collaboration, and innovation.

Requirements

• Bachelor's degree with 7+ years client service and/or claims management experience.
• Must hold appropriate Life & Health licensing as required.
• Must be able to travel up to 50% of the time.
• Proficiency necessary in Microsoft office applications.
• Proficiency in using technology as a tool to maximize productivity and quality.
• Previous experience in managing client relationships essential.
• Must possess strong written and verbal communication skills.

Nice To Haves

• Insurance knowledge.
• Life & Health experience.
• Solid financial acumen.

Responsibilities

• Serve as the go-to person for executive-level clients, building strong relationships and ensuring their needs are met.
• Guide the service team in executing client strategies and delivering on key priorities.
• Analyze client data to identify trends and provide solutions that enhance their health and welfare plans.
• Collaborate with producers to develop strategic presentations.
• Attend client meetings to ensure seamless communication.
• Provide insights on compliance and benefits trends.
• Oversee vendor relationships to ensure clients get the best solutions.
• Support the team with training and guidance to drive success.
• Help identify new opportunities to expand our services.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level