Volkswagen Service Consultant

Freeway Motors Inc•Seattle, WA

22h•$119,000 - $178,000•Onsite

About The Position

University Volkswagen is a top-performing Dealership, and we are looking for a passionate and talented Service Consultant to join our Volkswagen Service Drive team. The Service Drive team members at University Volkswagen are hard-working and fun-loving. From team events to summer BBQs, our employees know how to be the best and enjoy it. University Volkswagen and Audi Seattle is committed to treating our customers and employees with honesty, respect, and professionalism. We realize that our future success is determined by how well we exceed our customer's expectations today and guide them through the exciting new changes in the automotive world. The successful candidate should have prior experience in client management and customer service. The Service Consultant will work closely with the Volkswagen Service Manager and the rest of the Volkswagen Service Drive team. Any job offer will be conditioned on passing a drug test for the following substances: Benzodiazepines, Barbiturates, Methadone, Propoxyphene, Cocaine, Heroin, Codeine, Morphine, Amphetamines, PCP. We do not test for marijuana or THC.

Requirements

One year or more experience of client management in the automotive or hospitality industries or two or more years’ experience in any client management role.
High school diploma or GED required.
Basic math and cash handling skills are required.
A team player who is focused on providing exemplary customer service.
Proven ability to multi-task in a fast-paced work environment.
Ability to follow instructions with a positive attitude.
Be at least 18 years of age with a valid driver's license.

Nice To Haves

Six months of experience in a customer-service related field is preferred but not required.
Excellent conflict resolution and client management skills preferred.

Responsibilities

Responsible for managing client expectations and customer experience at the front counter.
Responsible for assisting “VIP” clients as well as clients with “known issues” and resolving concerns in real time.
Responsible for recording client concerns accurately.
Responsible for providing accurate estimates for repair to clients.
Responsible for sales including maintenance, repair, warranty, parts, and other work.
Responsible for meeting Key Performance Indicators as outlined by Service Manager.
Responsible for managing and maintaining the Dealership’s reputation by providing the highest quality service, accepting ownership for – and resolving, customer service issues.
Expected to adhere to the service process and cashiering guide.
Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.