Volkswagen Automotive Service Advisor

AutoFair Automotive Group • Merrimack, NH

3d • $100,000 • Onsite

About The Position

AutoFair Volkswagen is seeking a Service Advisor to join their team. This role is ideal for individuals with experience as a service advisor who are looking to advance their careers and increase their earning potential. The company emphasizes a supportive environment where employee opinions are valued and contribute to business growth. The Service Advisor will be responsible for managing the customer experience from initial inquiry to service completion, ensuring high customer satisfaction and efficient workflow within the service department.

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

Responsibilities

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Benefits

• 5 Day Work Week
• $100k plus per year
• Aggressive & Rewarding Compensation Package
• Medical, Dental, Vision, Life and Disability
• 401 K Plan with company match
• Paid vacation
• Growth opportunities
• Paid Training
• Team based environment
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed