Service Concierge

HSC Holdings Inc • Markham, ON

12h • Onsite

About The Position

The Service Concierge is a front-line representative for the dealership’s service department. This position welcomes customers as they arrive in the department, answers basic inquiries and refers them to the appropriate individual or department.

Requirements

• Excellent oral communication skills.
• Previous experience in a customer service role.
• Must have an enthusiastic and outgoing personality
• Ability to read and comprehend instructions and information.
• Professional appearance & friendly disposition.
• Ability to work efficiently in a high-pressure environment.
• High school diploma or equivalent.
• Experience operating a multi-line telephone system.
• Ability to prepare business memos, letters, etc.
• Strong knowledge of Microsoft Office products, including Excel and Word.
• Ability to maintain filing systems and database.

Nice To Haves

• Cantonese and Mandarin is an asset.
• Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
• Cantonese & Mandarin speaking as an asset.

Responsibilities

• Greet customers in a professional manner outside of drive-thru.
• Introduce customers to the appropriate service representative.
• Check-in customers upon arrival.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Obtain basic demographic information about each customer and record it using the method established by the dealership.
• Assist with various parking lot duties.
• Assist advisors as needed.

Benefits

• Competitive salary
• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED