Service Concierge, Costa Mesa

Lucid Motors • Costa Mesa, CA

11h • $17 - $24

About The Position

The Service Concierge interfaces directly with service center clients and is an integral part of the customer experience. The role handles a variety of service center duties, including greeting clients, answering phones, directing inquiries, and scheduling appointments. It offers an opportunity to gain experience and develop a career in the automotive industry.

The position provides a world-class experience to internal and external clients and supports service center operations by coordinating appointments, managing service tasks and customer communications, facilitating loaner and rental arrangements, and assisting with vehicle check-in. The Service Concierge also supports facility needs, supply ordering, and valet duties as required.

Requirements

• Be at least 18 years of age.
• Demonstrated excellence in customer service.
• Problem-solving ability and capacity to handle multiple priorities with strong organization in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
• Available for full-time work, including weekends or extended hours during busy periods.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

• Experience in luxury retail.
• Experience in the automotive industry.
• Knowledge of high-voltage systems, low-voltage systems, and EV powertrains.
• Start-up experience or experience in related fast-paced environments.

Responsibilities

• Provide a world-class customer experience to Lucid clients, both internal and external.
• Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels.
• Manage open service tasks and due bills, following up promptly to support resolution.
• Proactively contact customers to verify concerns and schedule appointments, and accurately log activities in the system.
• Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides when needed.
• Generate Work Order Pre-writes in the system, record customer concerns, obtain pre-authorization signatures, and check for open campaigns or recalls.
• Assist Service Advisors with vehicle check-in by conducting walkthroughs, completing intake forms, taking photographs, and reporting damage.
• Maintain consistent customer communication, including follow-up calls, responsiveness, and availability.
• Learn the basic components, technologies, and terminology of Lucid vehicles.
• Manage a monthly budget and oversee ordering supplies and refreshments.
• Submit and track service requests for facility repairs and maintenance through Service Channel.
• Perform valet duties as needed.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability coverage
• Paid time off
• Paid holidays
• Paid sick leave
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed