Service Concierge, Costa Mesa

Lucid Motors•Costa Mesa, CA

About The Position

The Service Concierge directly interfaces with service center clients and is integral to the customer experience. The role involves greeting clients, answering phones, directing inquiries, scheduling appointments, and performing a variety of other duties in the service center. It offers an opportunity to gain experience, learn, and develop a career in the automotive industry. The Service Concierge provides a world-class experience to internal and external clients; coordinates appointments based on service center capacity, turnaround time, and priority; and manages open service tasks and due bills through timely follow-up. The role also includes proactively contacting customers, recording activities accurately, facilitating loaner agreements and rental vehicle requests, arranging Lyft rides when needed, and generating work order pre-writes with customer concerns and pre-authorization signatures. The Concierge assists Service Advisors with vehicle check-in, including walkthroughs, intake forms, photographs, and damage reporting; maintains customer communications; learns basic Lucid vehicle components and terminology; manages a monthly budget and supplies; submits facility repair and maintenance requests through Service Channel; and performs valet duties as needed.

Requirements

Be at least 18 years of age.
Demonstrated excellence in customer service.
Problem-solving ability and the ability to manage multiple priorities with strong organization in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Willingness to work full-time, including weekends or extended hours during busy periods.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

Experience in luxury retail.
Experience in automotive.
Knowledge of HV systems, LV systems, and EV powertrains.
Start-up experience and experience in related fast-paced environments.

Responsibilities

Provide a world-class customer experience to internal and external Lucid clients.
Coordinate and schedule client appointments based on service center capacity, turnaround time, and priority levels.
Manage open service tasks and due bills, ensuring timely follow-up and resolution.
Contact customers to verify concerns and schedule appointments, and log activities accurately in the system.
Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides as needed.
Generate work order pre-writes, capture customer concerns, obtain signatures for pre-authorization, and check for open campaigns or recalls.
Assist Service Advisors during vehicle check-in by conducting walkthroughs, completing intake forms, taking photographs, and reporting damage.
Maintain consistent customer communication, follow-up, responsiveness, and availability.
Learn the basic components, technologies, and terminology of Lucid vehicles.
Manage a monthly budget and oversee ordering of supplies and refreshments.
Report and submit facility repair and maintenance requests through Service Channel.
Perform valet duties as needed.
Perform other duties as assigned.