Service Concierge/Service Drive Attendant
About The Position
Porsche Barrington, part of the Murgado Automotive Group, is seeking a customer-focused Service Concierge/Service Drive Attendant to join our service team. This role is ideal for someone who enjoys creating a welcoming first impression, supporting a busy service drive, and delivering a high-end customer experience in a luxury automotive environment. As a Service Concierge/Service Drive Attendant, you will help ensure every service customer has a smooth and professional experience from arrival through departure. You will greet customers, assist with vehicle flow, support Service Advisors, help maintain a clean and organized service area, and monitor loaner vehicles so they remain clean, presentable, and ready for customer use.
Requirements
- Previous customer service experience required; luxury, hospitality, dealership, or high-volume customer-facing experience preferred.
- Automotive experience is helpful but not required.
- Strong communication and interpersonal skills with a professional, welcoming demeanor.
- Ability to multitask, stay organized, and remain calm in a fast-paced environment.
- Strong attention to detail and commitment to customer satisfaction.
- High school diploma or equivalent required.
- Valid driver’s license with a clean driving record required.
- Must be 21 years of age or older.
- Professional appearance and demeanor required.
Responsibilities
- Greet service customers promptly and professionally upon arrival.
- Assist customers with check-in procedures and direct them to the appropriate Service Advisor or waiting area.
- Provide basic information about the service process and dealership amenities.
- Offer refreshments and help create a welcoming, comfortable customer experience.
- Work closely with Service Advisors to communicate customer needs, updates, delays, or special requests.
- Help coordinate service drive traffic and vehicle movement within the dealership premises and off dealership premises when necessary.
- Assist with valet duties, including parking, retrieving, and positioning vehicles safely and efficiently.
- Wash and clean customer or dealership vehicles as needed.
- Monitor the cleanliness of loaner vehicles and help ensure they are clean, presentable, and ready for customer use.
- Maintain the cleanliness and organization of the service waiting area, concierge desk, and service drive.
- Address customer concerns with urgency and escalate issues to the Service Manager when appropriate.
- Perform other duties as needed to support smooth service department operations.
Benefits
- Competitive compensation with opportunities for performance-based bonuses.
- Health, dental, and vision insurance options.
- 401(k) with company match.
- Paid time off and holidays.
- Employee discounts on vehicles, parts, and services.
- Career growth and professional development opportunities within the Murgado Automotive Group.
- Positive, team-oriented work environment focused on excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
