Service Communication Specialist

Steven Kia•Harrisonburg, VA

169d•$40,000 - $60,000•Onsite

About The Position

The Service Communication Specialist plays a vital role in supporting service department production, customer retention, and appointment scheduling efforts for Steven Kia. This position is responsible for handling inbound and outbound customer communication, coordinating service appointments, following up with customers, and helping maintain efficient service lane traffic. This role is often the first point of contact for service customers and requires professionalism, urgency, organization, and strong communication skills. The ideal candidate thrives in a fast-paced environment and enjoys helping customers while supporting dealership operations.

Requirements

Previous customer service or call center experience preferred
Automotive or dealership experience is a plus
Strong phone and communication skills
Comfortable working in a fast-paced environment
Strong organizational and multitasking abilities
Basic computer and CRM proficiency
Positive attitude and team-oriented mindset
Valid driver’s license required

Responsibilities

Answer inbound service calls promptly and professionally
Schedule, confirm, and reschedule customer service appointments
Follow up with missed appointments and declined service recommendations
Assist with outbound maintenance reminder and retention campaigns
Utilize CRM systems daily to document customer communication and appointment activity
Help maintain efficient service appointment flow and shop capacity
Communicate effectively with Service Advisors and service management
Maintain accurate and up-to-date customer records
Deliver a professional and customer-focused experience during every interaction