DO NOT APPLY - TEST MS - 10.26.2026

Texas Roadhouse•Rochester, MN

About The Position

The Service Coach partners with Managing Partners, Store Managers, Training Coordinators, Regional Service Coaches, and Market Partners to support Legendary Service, training, and people development across their markets. The role develops managers and Training Coordinators, supports new restaurant openings and training centers, and helps stores implement technology and operational practices. The Service Coach also supports company culture, compliance, safety, communication between the support center and field, and budget oversight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This job description provides guidelines for expectations and duties but is not exhaustive; additional functions may be assigned. It is not a contract of employment, and the Company may change the description or assign tasks as appropriate.

Requirements

High school diploma or GED.
ServeSafe certification.
Valid driver’s license with a good driving record and maintained proper vehicle insurance coverage.
Excellent understanding of the roles and job descriptions of a Service Manager, Key Hourly, and Training Coordinator.
Knowledge of all Microsoft programs.
Organized, detail-oriented, and self-motivated.
Flexibility with partnerships and schedules.
Good communication and listening skills.
Excellent understanding of the company’s culture and core values.

Nice To Haves

Two or more years of restaurant management experience.
Associate’s or Bachelor’s degree.

Responsibilities

Coach and support managers on Leader at the Door, Leader at To-Go, service routines, scheduling, staffing, sales, and people development.
Partner with store and market leadership to set development and sales goals for Service Managers and promote consistent execution of company values and service practices.
Collaborate on curriculum and planning for Mission Statement Universities and Service/Kitchen Manager Universities.
Coach stores on implementing new technology tools that improve performance and efficiency.
Create, facilitate, and teach workshops for Leader at the Door, Leader at To-Go, Manager in Training, and other hourly roles.
Develop Back-of-House and Front-of-House Training Coordinators, teach training systems, model the Tell, Show, Do, and Review method, and drive the Champs program.
Help develop teams to teach Train the Trainer classes, set quarterly goals with Training Coordinators, and partner on quarterly trainer meetings and outings.
Develop new-store opening coordinators and trainers; lead and coordinate restaurant openings, including project plans, timelines, and staffing.
Interview and hire opening trainers, assemble opening training teams, support opening management teams, evaluate opening staff, and oversee trainer cross-training and development.
Assist in selecting and developing Market Partner Training Centers and conduct training center validations.
Partner with training center teams on development, verify operational training and Manager in Training schedules, support MIT orientation, and coach Training Center Managers on use of the MIT workbook.
Support Host systems and train and role-model operational goals, Kent’s Top Ten, and the Mission Statement.
Assist Market Partners in selecting Service Manager of the Quarter and support alcohol training and compliance.
Ensure sanitation and safety guidelines are followed in all stores.
Partner with the People Department to educate managers, key hourly employees, and MITs on interviewing, selection, and reference checks.
Lead and participate in conference calls and contribute content for calls and roundtables.
Serve as a leader of culture and fun through training and development.
Monitor and manage the budget to keep it on track.
Bridge support between the support center and field.