Service Clubs and Volunteer Support Officer

Diabetes Canada

5d • Hybrid

About The Position

Diabetes Canada is seeking a Service Clubs and Volunteer Support Officer to join their Community Fundraising and Events (CFE) team. This role is crucial for building and maintaining relationships with service clubs, community partners, and volunteers. The Officer will coordinate fundraising initiatives, support national events, and ensure external partners and volunteers are effectively engaged to support Diabetes Canada’s mission. The primary focus will be on service clubs, community fundraising, and volunteer engagement. The role involves managing relationships with service clubs and community organizations across Canada, supporting fundraising initiatives (especially grants and proposals) that generate approximately $700K annually, including funding for D-Camps. Additionally, the Officer will oversee the recruitment, onboarding, and coordination of volunteers, interns, and Canada Summer Jobs participants, serving as the main point of contact to ensure a positive and well-supported experience. The position is based at the national office in Toronto, Ontario, with a flexible work arrangement allowing for remote work, with occasional office visits as required. Travel to events and the storage unit will also be necessary.

Requirements

• Bachelor’s degree or college diploma from a recognized post-secondary institution, or equivalent experience.
• 2-3 years of fundraising experience.
• 2–3 years of event and volunteer management experience.
• Excellent writing skills with experience in creating campaign letters, grant writing, and presentations.
• Experience working with CRM systems and demonstrated ability to utilize these systems to appropriately document volunteer activities and maintain ongoing communication.
• High degree of familiarity with Imagine Canada’s Standards for Charities and Not-for Profits, the Canadian Code for Volunteer Involvement and other industry standard documentation.
• Ability to multitask and prioritize to ensure deliverables and deadlines are met.
• Excellent communication and interpersonal skills, with the ability to influence and achieve success through teamwork.
• Strong proficiency in CRM databases, Power BI and other fundraising platforms.
• Agile and adaptable in a fast-paced, evolving environment.
• Commitment to fostering a positive, inclusive, and collaborative work environment.
• Demonstrates an understanding of and commitment to Diabetes Canada’s mission, vision, and core values.
• Candidate must have a valid driver's license and access to a vehicle.

Nice To Haves

• Volunteer Management program certificate is an asset.
• Experience in working with Service Clubs/Charitable groups or committees an asset.
• Continued active membership in a National, Provincial or Local Association of Volunteer Administrators is an asset.

Responsibilities

• Research and identify potential prospect donors to maximize fundraising revenue with the annual target of $700k+.
• Work with volunteer clubs and agencies to identify potential committee members.
• Create fundraising campaigns and strategies for soliciting service clubs.
• Experience hosting and creating committees that focus on revenue generation.
• Strengthen relationships with service clubs, community leaders, agencies, and industry partners to maximize financial contributions to meet annual target goals.
• Complete grant applications, presentations, impact reports and stewardship events working in collaboration with the Stewardship and Camp team.
• Implement a Service Club Strategy that focuses on efficiencies and revenue growth.
• Build and steward both regional and national committees to attain fundraising targets.
• Works cross functionally to identify sponsors and hosts of CFE events.
• Be a proactive, forward-facing representative for DC.
• Conducts prospect research to identify new contacts, partnerships, and growth opportunities.
• Create and implement the CFE team’s volunteer engagement strategy in a manner that ensures full integration and coordination across Diabetes Canada (DC), while empowering different teams to develop and implement complementary and effective volunteer engagement strategies in their own activities.
• Collaborate with internal stakeholders to ensure appropriate engagement of volunteers to best support DC, including collaboration regarding partnerships with community leaders, agencies and industry.
• Lead the student internship and Canada Summer Jobs work program for the team.
• Working with the Senior Manager, Volunteer Engagement to leverage Volunteer Awards, International Volunteer Day and National Volunteer Week to support and recognize valued volunteers as part of DC’s overall volunteer engagement strategies.

Benefits

• Competitive compensation plus a group benefits package, including health and dental coverage, life insurance, disability coverage, Employee and Family Assistance Program (EFAP), and company-matched Pension/RRSP.
• Day-One Coverage: Most group benefits including health, dental, life insurance, and EFAP, start on your first day.
• Access to a mental wellness app with guided meditation and self-paced learning on a variety of topics.
• Additional paid holidays beyond provincial statutory holidays and an end-of-year office closure.
• Rewards and recognition platform, enabling recognition at all levels: peer-to-peer, team, and manager-to-employee across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree