Service Clerk

Ahw•Hampshire, IL

3d•Onsite

About The Position

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. This role involves managing customer inquiries, work orders, and departmental records, ensuring smooth operation of the service department.

Requirements

Basic knowledge of accounting practices
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures

Nice To Haves

General understanding of mechanical/technical terms is preferred
Associate degree or equivalent experience

Responsibilities

Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains the service library with current information (e.g., files bulletins, manuals, multimedia, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Maintains a safe working environment and adheres to company safety program at all times
Performs other job duties as assigned