CUSTOMER SERVICE CLERK (CLERK)

BRODART CO • Williamsport, PA

2d • Onsite

About The Position

This position provides customer service and support for customer issues and inquiries relating to orders, invoicing and claims, etc. working expeditiously to deliver timely and courteous service. Responsible for processing of customer orders following proscribed procedures, preparing orders for terminal entry and inputting appropriate information for shipping, quotes, invoicing, etc.; Provide expedient and courteous customer service assistance to resolve complaints and problems with orders, research order or product history and consulting with other departments as necessary to ensure effective solutions; Assist customers with placing orders by providing specific product, price and delivery information to include product recommendations where appropriate and Ensure timely answers/response to questions, other requests and correspondence with customers, internal as well as external, tracking and documenting the status of all orders and issues.

Requirements

• High School diploma or GED equivalent required
• Excellent keyboard skills with high degree of speed and accuracy
• Able to perform repetitive tasks with high attention to detail
• Ability to follow instructions
• Ability to work/communicate effectively and respectfully with co-workers
• Ability to adhere to Brodart rules, policies and standards of conduct

Responsibilities

• Processing of customer orders following proscribed procedures
• Preparing orders for terminal entry and inputting appropriate information for shipping, quotes, invoicing, etc.
• Providing expedient and courteous customer service assistance to resolve complaints and problems with orders
• Researching order or product history and consulting with other departments as necessary to ensure effective solutions
• Assisting customers with placing orders by providing specific product, price and delivery information to include product recommendations where appropriate
• Ensuring timely answers/response to questions, other requests and correspondence with customers, internal as well as external
• Tracking and documenting the status of all orders and issues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED