Service Clerk

LANDMARK IMPLEMENT INC•Hebron, NE

About The Position

Purpose: Assist the service managers in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Requirements

Basic knowledge of accounting practices
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience

Nice To Haves

General understanding of mechanical/technical terms is preferred

Responsibilities

Fields internal and external customer inquiries to the Service Department
Opens repair orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Generates repair order previews for the service administrator and service managers
Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
Manages communication between Service Managers and Service Administrator
Maintains special tool inventory lists
May manage attendance reports and make corrections accordingly; submit to the HR Manager for payroll