Service Clerk
CITY ENTERPRISES LLC•Ridgeland, MS
•Onsite
About The Position
The Service Clerk is responsible for providing administrative and clerical support to the service department. This role plays a key part in ensuring smooth daily operations, maintaining accurate service records, assisting with customer service, and supporting service advisors and technicians as needed.
Requirements
- High school diploma or equivalent (required).
- Previous clerical or customer service experience (automotive dealership experience preferred).
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office and dealership management software (CDK, Reynolds & Reynolds, etc.).
- Ability to work in a fast-paced environment and multitask effectively.
- Friendly, professional, and team-oriented attitude.
Nice To Haves
- Automotive dealership experience preferred.
Responsibilities
- Greet customers and assist them with check-in/check-out for service appointments.
- Schedule service appointments and update customer records in the system.
- Open and close repair orders (ROs) accurately and efficiently.
- Maintain organized and up-to-date service files and documentation.
- Handle phone calls, respond to inquiries, and route messages as needed.
- Prepare and process warranty claims and internal repair orders.
- Assist service advisors and technicians with paperwork and parts requests.
- Maintain inventory of office supplies and reorder when necessary.
- Ensure service department cleanliness and organization (waiting area, counters, etc.).
- Handle customer payments and invoicing for completed services.
- Follow dealership and manufacturer compliance procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
