Service Center Technician

Acorn Distributors Inc • Columbus, OH

1d • Hybrid

About The Position

The Service Center Technician’s role is to maintain, troubleshoot, and repair equipment. Technicians work in the service shop as well as customers’ facilities to provide quality customer service internally and externally.

Requirements

• Must be able to operate hand and power shop tools, equipment, and diagnostic services
• Must be able to always perform the job accurately and safely
• Ability to work independently with minimal supervision
• Proficient verbal and written communication skills
• High school diploma or equivalent
• Minimum of two (2) years work experience in troubleshooting, diagnosing, and repairing mobile equipment
• Experience working directly with customers on service-related activities
• Basic knowledge of computer functions, email, and order systems
• Must receive certification from Acorn Distributors, Inc on all equipment required by OSHA
• Must have a valid driver’s license

Nice To Haves

• Experience working with mechanical, electrical, and hydraulic systems preferred

Responsibilities

• Troubleshoot and repair mechanical, electrical, and hydraulic systems on products and machinery.
• Maintain proper tools, parts, and supplies in their service vehicles so they’re on hand to accurately diagnose and solve customer’s equipment issues.
• Maintain records of all service activities and business reporting by using customer order logs, service agreements, and repair orders.
• Efficiently manage inventory levels to minimize return trips to customers.
• Properly communicate customer preventative maintenance schedules and service needs.
• Estimate machine repair requirements and prepare necessary data to provide an accurate quote to customers.
• Understand and manage expenses within the service operation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED