Service Center Technician II
Chenega MIOS•Albuquerque, NM
•Onsite
About The Position
The Service Center Technician II shall provide all personnel necessary to perform professional Service Center/call center services to DOI/IA users and log all Incidents in the Service Center Ticketing System. The goal of the DOI/IA Service Center is to address all IT issues and resolve as many incidents as possible without escalation to other service groups.
Requirements
- High school diploma or GED equivalent
- 3+ years of relevant experience
- Background check
- Ability to work nights, weekends and holidays as required.
- Excellent organizational, presentation, and customer service skills.
- Ability to efficiently and effectively identify and solve project issues.
Responsibilities
- Receive and respond to customer telephone calls concerning general inquiries, “How To” assistance, or specific problems regarding any OIMT function defined within the performance work statement.
- Accept and process all customer Incident, Problem, and Change Tickets.
- Assist customers with incident determination and resolution of Microsoft Windows Enterprise network client/server hardware and software to include commercial and DOI/IA developed software, LAN and stand-alone peripherals, network connectivity, diagnosing print issues, and general customer procedural issues.
- Continuously take proactive steps to reduce ticket escalations by adapting new trends, and changes to customer support requirements.
- Other duties as assigned.
Benefits
- well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
