Your Ride Service Center Supervisor

Mass Transportation Authority- Flint MI•,

4d•Hybrid

About The Position

The Service Center Supervisor oversees the day-to-day operations of curb-to-curb transportation services within a designated local service area, ensuring high-quality, safe, and punctual service delivery. The Supervisor works closely with the Service Center team and coordinates with other service areas as needed. Responsibilities include supervising staff, maintaining service standards, ensuring customer satisfaction, managing safety, and supporting the implementation of policies and procedures in accordance with MTA guidelines.

Requirements

Associates degree, preferably in Business, Public Administration, Transportation Management, or a related field, with at least two (2) years of supervisory experience.
An equivalent combination of education and experience.
Maintain effective communication skills, both written and oral, to support team coordination and management.
Establish and maintain positive working relationships with staff, peers, supervisors, passengers, and the public.
Demonstrate professionalism and good rapport with team members and stakeholders.
Reinforce organizational policies and procedures to ensure a smooth workflow.
Use sound judgment and employee relations principles in instructing, directing, and evaluating staff.
Respond promptly and appropriately to issues raised by employees, management, and the public.
Maintain accurate records related to operations, staffing, and safety.
Assist in planning, organizing, and coordinating daily work activities.
Support efforts to analyze and improve service delivery and operational efficiency.

Responsibilities

Supervise and coordinate the activities of Service Center team members to ensure consistent, customer-focused service quality.
Promote and reinforce a culture of safety and excellent customer service among team members.
Assist in developing and implementing local procedures to improve service delivery and operational efficiency.
Monitor daily operations to ensure all activities, especially service delivery, are performed safely and efficiently.
Maintain a strong knowledge of MTA policies and procedures; counsel team members on proper adherence.
Assist in optimizing the utilization of team members, vehicles, and facilities.
Support the preparation and monitoring of the Service Center budget within authorized limits.
Coordinate team performance evaluations and facilitate ongoing improvement plans based on operational data.
Encourage team participation in quality improvement processes and community engagement activities.
Ensure compliance with all safety regulations and organizational policies.
Ensure compliance with MTA’s drug and alcohol program.
Perform other related duties as assigned.