Service Center Supervisor - Edison, NJ

Vertiv • Edison, NJ

4d • Onsite

About The Position

The Service Center Supervisor is responsible for performing supervisory, sales and administrative duties in a small area service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a defined territory of service center engineers (CE’s) and technicians (FST’s). Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area. Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems. Lead large projects requiring specialized skills such as generator acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation. Instrumental in developing tests and inspections in new areas of field services. Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing. Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing. Actively involved client interface and business development activities.

Requirements

• Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.
• Factory certified on Core Vertiv (Liebert) UPS and related critical infrastructure products.
• Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
• Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
• Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA.
• Must be able to read and interpret electrical one-line diagrams and circuit flow diagrams
• Ability to give technical assistance via the telephone to internal or external customers on a regular basis
• Provide on-site customer consultation, must be able to present themselves as an expert in the field
• Expert analytical, problem-solving, and communication skills (verbal and written) required.
• Able to manage customer expectations during stressful situations
• A high degree of communication, supervisory, organizational and management skills are required.
• A good theoretical background and strong management skills are necessary.
• Communicate effectively, in writing and verbally, with clients, peers and management.
• Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment.
• Willing to work flexible hours, weekends, holidays and night work.
• Must be available for out-of-town and international travel of up to several weeks.
• Valid Driver’s License
• Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

Nice To Haves

• Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Responsibilities

• Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
• Lead large projects requiring specialized skills such as generator acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation.
• Instrumental in developing tests and inspections in new areas of field services.
• Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing.
• Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
• Actively involved client interface and business development activities.

Benefits

• Company vehicle
• smartphone
• laptop
• personal protective equipment (PPE)
• other tools-of-the-trade
• 401k
• Profit Sharing
• Generous PTO/Vacation Plan
• Medical
• Vision & Dental
• 24/7 Technical/Factory Support
• technical online libraries of product documentation, work instructions, and self-help troubleshooting guides

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED