Service Center Specialist
About The Position
We are seeking a highly organised and motivated Service Center Specialist to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanour. This position requires strong customer service skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. This position is opened to any person seeking short-term, work at home, part-time or full-time job. The hours are flexible and no previous experience is required.
Requirements
- Computer - laptop - tablet or smart phone is required to perform work
- Internet connection required. Any connection is fine as long as it is secure
- You should be okay working on your own from home without immediate in person supervision
- Read and follow written instructions
- Typing is essential - data entry of at least 25 words per minute
Responsibilities
- Independently managing all facets of customer interaction, you'll coordinate across functions to promptly address specific requests and needs.
- Providing transparent communication, preemptive solutions, and efficient order management, contributing to an overall frictionless experience for our customers.
- Report directly to the Supervisor, Customer Experience.
- Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery.
- Work collaboratively with all company channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met, fostering a frictionless experience and building brand preference.
- Maintain and cultivate relationships with regional Panduit customers and sales teams through effective communication and interpersonal skills.
- Collaborate with Panduit sales to develop efficient methods for resolving external customer issues.
- Monitor customer satisfaction through survey results, implementing corrective action plans to address dissatisfaction.
- Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.
- Ability to give feedback on various company services, product testing and participation in online focus groups is needed
Benefits
- 401(k)
- opportunity for overtime during busy seasons
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
