Service Center Specialist

Xylem • Salt Lake City, UT

1d • Onsite

About The Position

Xylem is a Fortune 500 global water solutions company with 23,000 employees operating in over 150 countries, dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company, Xylem addresses the world's most critical water challenges. This role invites passionate individuals to join the team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Service Center Specialist will be responsible for field operations and equipment support, dispatch, logistics and scheduling, order processing and purchasing, contract administration, billing and financial accuracy, and promoting safety, compliance, and a strong company culture.

Requirements

• High school diploma or equivalent with 2+ years of operations, field coordination, rental, or service experience OR Bachelor’s degree
• Proficiency in Microsoft Office and ERP systems
• Demonstrated ability to troubleshoot logical processes and basic knowledge of circuit testing
• Intra-departmental communication for purpose of alignment/ information sharing
• Able to execute tasks with medium levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution and strong organization skills
• Understanding of general business concepts
• Strong communication skills
• Basic understanding of typical IT business tools
• Must have a clean driving record

Nice To Haves

• Experience in equipment rental, construction, utilities, or industrial services preferred
• Forklift certification preferred
• Dispatch or billing system experience preferred

Responsibilities

• Source and locate rental and service equipment across branches and approved vendors
• Coordinate equipment availability to meet jobsite schedules and emergency demands
• Support equipment mobilization and demobilization activities
• Work closely with field teams to ensure equipment readiness and accuracy
• Assist Service Technicians with field work orders
• Maintain accurate inventory records for parts and equipment, and address any discrepancies
• Dispatch and schedule trucks for equipment deliveries and pick-ups
• Coordinate logistics with drivers, field technicians, and branch personnel
• Maintain delivery and pick-up schedules aligned with jobsite requirements
• Prepare and manage dispatch documentation and customer sign-off paperwork
• Create and process rental orders, service orders, and purchase orders
• Generate rental and service quotes and convert them into active orders
• Ensure labor, equipment, parts, and service operations are accurately entered into systems
• Maintain documentation related to purchasing and equipment movement
• Support customer contract setup, renewals, extensions, and simple modifications
• Review auto-renewals and coordinate contract additions with sales and branch staff
• Ensure contract terms, rates, and freight agreements are accurately reflected in orders
• Assist in resolving contract-related issues
• Ensure accurate time entry, billing codes, and cost allocation
• Support billing for rentals, projects, and service engagements
• Obtain and maintain customer payment information
• Assist in resolving billing discrepancies and customer inquiries
• Promote and maintain a safe working environment and strong safety culture
• Demonstrate accountability, ownership, and operational excellence
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently
• Task execution for area of responsibility up to levels defined in Xylem ’s DOA policy

Benefits

• Paid Volunteer Program (Xylem Watermark)
• Inclusion and belonging initiatives
• Employee Resource Groups (ERG)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED