Service Center Representative - Azalea Orthopedics (2234)

ORTHOLONESTAR • Tyler, TX

1d • Onsite

About The Position

In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed: Above-average attention to details and accuracy when recording patient information. Electronically record the necessary data needed for entering new patients into the practice management system accurately. Schedule patients accurately and appropriately on physician’s schedule. Respond to incoming faxed referrals by calling and scheduling patients in the practice management system. Schedule worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy. Obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals. Answer a high quantity of incoming calls received in the call center, follow procedures to handle those calls, and return messages in a timely manner. Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients. Maintains patient privacy. Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.

Requirements

• Above-average attention to details and accuracy when recording patient information.
• Excellent telephone and customer service skills required.
• Strong written, oral and interpersonal communication skills required.

Nice To Haves

• 1 year of experience in Healthcare preferred (familiarity with medical terminology)
• 1 year of medical scheduling experience preferred

Responsibilities

• Schedules new patients for appointments accurately and with excellent customer service.
• Electronically records necessary data for entering new patients into the practice management system accurately.
• Schedules patients accurately and appropriately on physician’s schedule.
• Responds to incoming faxed referrals by calling and scheduling patients in the practice management system.
• Schedules worker’s compensation referrals by getting approval from physicians as needed, obtaining authorizations from adjusters, accurately documenting all information required/received, calling and scheduling those referrals for appointments, making necessary notes in patient account, and implementing patient credit card on-file policy.
• Obtains necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately documents those referrals.
• Answers a high quantity of incoming calls received in the call center, follows procedures to handle those calls, and returns messages in a timely manner.
• Maintains patient privacy.
• Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed