Service Center Representative - Azalea Orthopedics

ORTHOLONESTAR MSO LLC • Tyler, TX

1d • Onsite

About The Position

In the Azalea Patient Access call center, a Service Center Representative schedules new patients for appointments accurately and with excellent customer service. Other duties and qualities needed include above-average attention to details and accuracy when recording patient information, electronically recording necessary data for entering new patients into the practice management system, and scheduling patients accurately and appropriately on physician’s schedule. The role also involves responding to incoming faxed referrals by calling and scheduling patients, scheduling worker’s compensation referrals by getting physician approval, obtaining authorizations from adjusters, accurately documenting all required/received information, calling and scheduling those referrals, making necessary notes in the patient account, and implementing the patient credit card on-file policy. Additionally, the representative will obtain necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary, accurately document those referrals, answer a high quantity of incoming calls, follow procedures to handle those calls, and return messages in a timely manner. A friendly attitude that reflects care for the patient and others in the practice, the ability to communicate this care to patients, and maintaining patient privacy are essential. The role requires clear communication with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.

Requirements

• Above-average attention to details and accuracy when recording patient information.
• Excellent telephone and customer service skills required.
• Strong written, oral and interpersonal communication skills required.

Nice To Haves

• 1 year of experience in Healthcare preferred (familiarity with medical terminology)
• 1 year of medical scheduling experience preferred
• Friendly attitude that reflects care for the patient as well as others in the practice and be able to communicate this care to patients.

Responsibilities

• Schedules new patients for appointments accurately and with excellent customer service.
• Electronically records the necessary data needed for entering new patients into the practice management system accurately.
• Schedules patients accurately and appropriately on physician’s schedule.
• Responds to incoming faxed referrals by calling and scheduling patients in the practice management system.
• Schedules worker’s compensation referrals by getting approval from physicians as needed, obtain authorizations from adjusters, accurately document all information required/received, call and schedule those referrals for appointments, make necessary notes in patient account, and implement patient credit card on-file policy.
• Obtains necessary referral and/or authorizations for scheduled appointments dependent on insurance and as necessary and accurately document those referrals.
• Answers a high quantity of incoming calls received in the call center, follows procedures to handle those calls, and returns messages in a timely manner.
• Maintains patient privacy.
• Clearly communicates with physicians, PA’s, NP’s, clinical staff, and supervisors to provide feedback on potential problems with schedules, records, outside physicians, and patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed