First Bank Service Center Representative

First Bank • remote, Missouri

3d • $16 - $19 • Onsite

About The Position

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.

Requirements

• High school diploma or general education degree (GED) required
• A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.

Nice To Haves

• Previous contact call center experience preferred.

Responsibilities

• Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contributing to the accomplishment of individual, team and First Bank performance goals
• Learn internal systems, processes and master quality service standards
• Make connections with First Bank team members with whom you will be interacting most frequently

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED